ORDER QUESTIONS:

How do I place an order on Peridotfinejewelry.com?

Quickly and simply! After you’ve found the perfect piece (or pieces!) and added it to your bag, enter any discount or promotional codes and proceed to checkout. You will be prompted to enter your billing and shipping information and finalize your order. You will then receive an automatic email summarizing your order, and not long after, a personalized email from us here at Peridot to inform you about shipping and answer any questions!

Is it safe to order off of your site?

We guarantee the security of our website to all of our wonderful Peridot clients. So feel free to shop away!

How do I check the status of my order?

Go straight to your inbox and find the personalized email sent to you by one of the Peridot gals upon purchase or login if you are registered on our website. Simply send any questions our way by email or call the store, and we can give you exact details about your order status.

What if I really don't like ordering online?

I think we can re-work this a bit so its more upbeat- “Questions about an item or ordering on line”? We are here to help! Please call our store during business hours and we can answer any questions you may have and walk you through the online process or take your billing information over the phone if you prefer.

What is your return policy?

We do offer a full refund for any items purchased online within 10 days of when you received your order. We understand that it is sometimes hard to know how much you love something until you see it in person! So if you aren’t completely satisfied with your purchase, just give us a call at 914-833-7333 or email us at Websales@peridotfinejewelry.com. We will either help you find something you do love, or issue a refund. We do ask that item be returned in its original condition and in the original packaging. We cannot be responsible for loss or damage on a return shipment, so we recommend you insure all items for their full value. If you have questions about this, give us a call. You are responsible for shipping charges for any returns. The only exception to our return policy is a special order. Any orders that were customized or modified, including ring resizing, cannot be returned.

Will I be charged sales tax on my Peridot purchase?

That depends! Do you live outside of New York State? If the answer is yes, then you’re in luck! We do not charge tax on items being shipped out of state.

Is all Peridot jewelry available on the web?

Although almost all of our jewelry is pictured online, not everything in the store exists online at all times. If new pieces have just arrived, they may not have hit the website yet. If you’re wondering, just give us a call or shoot us an email. We can easily send along images of what is new in store.

What if I want to see a different angle or photo of a piece of jewelry?

We are happy to send along photos of the jewelry “modeled” on one of our staff as that can be helpful in determining the scale of a piece.

Is in-store pick available on items I purchased on the web?

Absolutely! We will gladly hold purchased web items in store if you want to come by and pick them up.

What methods of payment do you accept?

We accept almost all forms of payment—check, cash, and credit card. The only credit card we do not currently accept is Discover.

Why was my credit card declined?

There are plenty of reasons why this could have happened. Most likely, either your bank or our online purchasing platform flagged an error of some kind. Please give us a call and we would be happy to do some investigating.

How are promotional discounts applied to orders?

Promotional discounts are either pre-applied to individual pieces on the website and will show up in your shopping card already discounted, or are manually applied by you. If you have a promotional code that you received in one of our e-blasts, simply open your shopping bag and insert where prompted.

SHOPPING QUESTIONS:

I saw something online a while ago, but now I can't find it.

Although many of our pieces are one-of-a-kind, some styles can be re-created by our designers. Always call the store to find out for sure with as much detail as possible (although we’re pretty good at knowing what piece you might be referencing, even with just a few key words).

Will the jewelry I order look exactly like the piece in the picture?

There may be slight variation in color of a stone or the hue of the gold, but we do our very best to color correct as close to the piece of jewelry as possible.

Do you offer a personal shopping service?

We are more than willing to compile pieces based on your wishes, take pictures of the pieces on one of our staff, and email or text them to you. We understand that it is sometimes hard to get a feel for a piece online, and that seeing it on is essential. We are here to help! Just give us a ring or shoot us an email.

My wife mentioned her Peridot wish list to me. How do I see what’s on it?

Well, then she left you in good hands! Although there is no way for you to view her list online, we have all of her wish-listed items saved in our sales system in store. Simply stop by, and any one of our gals can pull up your wife’s wish list instantly or if you are out of town, we can email you over the list to view.

Can I put an item on layaway or consign an item?

Regrettably we do not offer layaways or send items on consignment at this time.